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Anne Sych.

Anne A. Sych is the author of this article on <a href="http://www.novosolutions.com/knowledge-base-software">knowlegde base software</a>. Find more information, about <a href="http://www.novosolutions.com/help-desk-software">help desk software</a> here

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Everyone these days knows the value of centralized, stored knowledge. Ten years ago few of us used words like ‘wiki’ or ‘knowledge base’ but they have become common words in both workplace and in everyday vernacular.

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